TAMARAC, Fla. – Top 100 retailer City Furniture is planning to hire more than 500 new employees by the end of the year. With sales up significantly, the company said the most intense demand is for upgrading family rooms, living rooms, establishing home offices and creating comfortable outdoor living areas.
“Families coping with the COVID environment suddenly need their homes to multitask as workplace, school and staycation refuge,” said Andrew Koenig, City Furniture president. “By making their online or in-store shopping process fast, easy and safe with great values, we’re on track for our highest-ever annual sales in our company’s history.”
Koenig said most of the new jobs will be in South Florida, with about 200 in sales; another 250 in warehouse, delivery and customer care; and 50 corporate positions, including IT and e-commerce.
Also, in order to expand the team, the firm has transitioned almost completely to virtual interviewing, including offering online assessments and using a team hiring approach that Koenig said is yielding high-quality new hires.
In today’s economy, fast action to transform operations is essential, according to Koenig. This spring, City Furniture streamlined the customer experience by incorporating contactless payments and adding contactless delivery; adding faster checkout using sales associate iPads; incorporating deeper website product content; and adding unlimited free design services to de-stress the shopping process and help customers create great spaces on a budget. The company plans to roll out 3D models and augmented reality on its website this fall.
“Our showrooms and warehouses are open safely and operating at 100% while following all CDC safety guidelines including social distancing, face masks and frequent deep cleanings,” Koenig added. “Our corporate office team and customer care associates continue working remotely, and are transforming their areas with virtual training and virtual meetings.”