Ikea experiences 32{6e11cad7ac0545e2324fbf6d445e3b83c9482a898fa074d95dae34b306dc1610} increase in e-commerce in FY2020
CONSHOHOCKEN, Pa. – According to the annual summary from Ikea Retail U.S., the company experienced a 32{6e11cad7ac0545e2324fbf6d445e3b83c9482a898fa074d95dae34b306dc1610} increase in e-commerce sales in the U.S. during fiscal year 2020 which ran from Sept. 1, 2019, to Aug. 31, 2020. The company ended the year with $4.7 billion in total sales.
“More than ever before at Ikea Retail U.S., we were driven by our shared values and purpose – not by profits – and I’m proud that we put our people first by supporting our 18,000 co-workers and the local communities we operate in,” said Javier Quiñones, Ikea Retail U.S., president and chief sustainability officer. “We were able to come together, transform our business and help create a better everyday life for the many at a time when life at home has never been more important.”
Quiñones said the pandemic presented many unexpected challenges, including the necessity of closing all stores for several weeks in March 2020. Since that time, he said, the company has adjusted its business model and put measures in place to operate safely in stores.
In spite of the pandemic, the company accelerated its expansion into city centers, such as the new smaller format location in Queens, N.Y.
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